Terms of Service

1. Acceptance

By accessing or using any service offered by Open Sigma Data Solutions Limited(“OpenSigma”, “we”, “us”, or “our”), including our website, client portal, eLearning platform, and any software or documents we produce for you, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use our services.

2. Services

OpenSigma provides custom software development, ICT equipment supply, computer training, and technical support services to organisations and individuals across Uganda. The specific scope, deliverables, timelines, and pricing for each engagement are agreed in a written proposal or contract signed by both parties. In the event of any conflict between these Terms and a signed contract, the contract prevails.

3. Accounts

Certain features of our platform require you to create an account. You agree to:

• Provide accurate and complete information when registering.
• Keep your credentials confidential and not share them with others.
• Notify us immediately at support@opensigma.cc if you suspect unauthorised access to your account.
• Be responsible for all activity that occurs under your account.

We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent purposes.

4. Acceptable use

You must not use our services to:

• Violate any applicable Ugandan law or regulation.
• Upload or transmit malware, viruses, or other harmful code.
• Attempt to gain unauthorised access to any system or network.
• Harass, defame, or harm any person.
• Infringe the intellectual property rights of any third party.
• Resell or sublicense access to our platform without prior written consent.

5. Payment

Fees for our services are set out in the applicable proposal or invoice. Unless otherwise agreed in writing:

• Invoices are payable within 14 days of the invoice date.
• Overdue amounts accrue interest at 2% per month.
• We reserve the right to suspend services where payment is overdue by more than 30 days.
• All prices are in the currency stated on the invoice (UGX or USD). Prices are exclusive of applicable taxes unless stated otherwise.

6. Intellectual property

Unless a signed contract specifies otherwise:

• Our platform and tools — the OpenSigma website, admin and client portals, and supporting infrastructure remain the property of OpenSigma at all times.
• Custom deliverables — once paid in full, intellectual property rights in bespoke software or designs created specifically for you transfer to you, except for any OpenSigma libraries, frameworks, or reusable components incorporated within them, which remain our property under a perpetual licence granted to you.
• Your content — logos, copy, photos, and other materials you provide remain your property. You grant us a limited licence to use them solely to deliver the agreed services.

7. Confidentiality

Each party agrees to keep confidential all non-public information received from the other party and to use it only for the purpose of delivering or receiving the agreed services. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

8. Disclaimer of warranties

Our services are provided “as is” and “as available”. To the fullest extent permitted by Ugandan law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our services will be uninterrupted, error-free, or free of harmful components.

9. Limitation of liability

To the maximum extent permitted by law, OpenSigma’s total liability for any claim arising out of or relating to these Terms or our services shall not exceed the total fees paid by you to us in the three months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits or data.

10. Termination

Either party may terminate an ongoing engagement on 30 days’ written notice. We may terminate immediately if you materially breach these Terms and fail to remedy the breach within 7 days of written notice. Upon termination, all outstanding fees for work completed become immediately payable, and each party must return or destroy the other’s confidential information.

11. Governing law and disputes

These Terms are governed by the laws of Uganda. Any dispute that cannot be resolved by good-faith negotiation within 30 days shall be referred to the courts of Uganda, which shall have exclusive jurisdiction.

12. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by email or by a prominent notice on our website at least 14 days before the changes take effect. Continued use of our services after that date constitutes acceptance of the updated Terms.

13. Contact