Refund & Returns Policy

1. Scope

This policy covers purchases made through the Open Sigma Data Solutions Limited online shop — physical ICT equipment and downloadable digital products (templates, datasets, and similar files). It does not cover custom software, training, or support engagements, which are governed by the refund and cancellation terms in their own signed proposal or contract.

2. Physical ICT equipment

• Inspect on delivery. Check your item before accepting it, especially for cash-on-delivery orders. You may decline delivery at the door if the item is visibly damaged or incorrect, at no cost to you.
• Defective or wrong item. Contact us within 7 days of delivery and we will repair, replace, or refund the item at our discretion, once we have confirmed the fault.
• Change of mind. Unopened equipment in its original packaging may be returned within 7 days of delivery for a refund, less any delivery cost already incurred. Opened or used equipment cannot be returned for change of mind, only for a genuine fault.
• Refunds for equipment paid by PayPal are issued back to the original PayPal account. Refunds for cash-on-delivery orders are issued by mobile money or bank transfer to the payer.

3. Digital products (templates, datasets, forms, and similar downloads)

Digital products are delivered instantly as a download once an order is confirmed. Because the file cannot be “returned” once accessed:

• All digital products currently listed in our shop are provided free of charge, so no payment is taken and no refund applies to them.
• For any digital product we may price in future, refunds are not available once the file has been successfully downloaded, except where the file is genuinely defective (for example: corrupted, missing content, or not matching its listing) — contact us within 7 days of purchase in that case and we will fix the file or refund you.
• If a download fails due to a technical issue on our side and you were never able to access the file, you are entitled to a full refund or a fresh download link.

4. How to request a refund or return

Email us at support@opensigma.cc with your order reference, what was ordered, and the reason for the request. We aim to respond within 2 business days and resolve most requests within 7.

5. Statutory rights

Nothing in this policy limits any right you have under the laws of Uganda that cannot be excluded by agreement.

6. Contact us